Customer Service/Sales Representative
Farmers Insurance- Joel Reed Agency Farmers Insurance- Joel Reed Agency Libertyville, IL Libertyville, IL Permanent Full-time Permanent Full-time $37,440 - $41,600 a year $37,440 - $41,600 a year Customer Service and Sales Representative (CSSR) The Reed Agency - Farmers Insurance, located in Libertyville, IL is seeking a full-time Customer Service and Sales Representative (CSSR) to join our rapidly growing business.
In 2022, the Reed Agency qualified for Farmers' Topper Club, which ranks the agency in the top 10% of all Farmers Agencies across the US.
If you want to be a part of a winning team in a growth business and enjoy a competitive culture, then this may be the career for you! As a CSSR, you will be responsible for providing exceptional customer service to our current clients, while driving new business through cross-selling opportunities and increasing agency retention.
Daily activities include processing policy changes, managing alerts and answering client questions.
Additionally, you will have the ability to earn commissions through cross selling the existing client base.
You will also help manage social media accounts/campaigns and participate in marketing strategy decisions.
Our Culture The agency promotes a team environment and collaborative approach towards sales, service, and marketing.
The owner has an extensive business and sales background.
His career includes executive sales and management roles with Intel, startup ventures and institutional investment management.
We are a competitive bunch, but always help each other succeed.
Compensation We believe in paying exceptionally well for outstanding performance.
Pay will be a combination of salary and variable compensation from commissions and defined bonuses.
Compensation range will be greatly influenced by experience, aptitude, and motivation.
Career Growth Plan Our agency is growing rapidly.
We are now in our third year of operation.
The strategic plan is to increase the number of producers and customer service team members over the next five years.
With that growth, leaders will emerge to assume management / team lead roles.
Development / Training We invest in our team members to help them succeed and achieve their personal, professional, and financial goals.
You will receive hands-on training and participate in weekly role-playing exercises to strengthen capabilities.
The agent owner will personally be involved in your development.
Responsibilities Customer Servicing Handle inquiries Billing What-if-scenarios General questions Document Processing ID cards Evidence of Insurance (EOI) Declaration Pages Certificate of Insurance (COI) Policy Endorsements - All Lines (Auto, Home, Life, Commercial, Specialty) Add/Remove Vehicle Address Change Coverage Changes Payment Processing Life Policy Conversions Beneficiary Changes Handle Policy Alerts Renewal Processing and Preparation Work Upcoming Renewals Schedule Farmers Friendly Review for Agent Requoting High-Rate Increase Renewals General Office / Agency Answer Phone Handle Service Route Call to Agent for Sales Filter Sales / Spam Process Mail Greeting Walk-ins Sales Sales Opportunities Cross-Sell Existing Client Base Life, Mono-line, Specialty Referrals Work Recycled Leads Network Friends, Family Places You Do Business Commercial Calling Creating APEX (Farmers client system) Reports Marketing Publish Content Manage Google ReviewsParticipate in Social Media Marketing Strategies and Execution Job Types:
Full-time, Permanent Pay:
$37,440.
00 - $41,600.
00 per year
Benefits:
Paid time off Supplemental pay types:
Bonus pay Commission pay Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Libertyville, IL 60048:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Property & Casualty License (Preferred) Life Insurance License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
In 2022, the Reed Agency qualified for Farmers' Topper Club, which ranks the agency in the top 10% of all Farmers Agencies across the US.
If you want to be a part of a winning team in a growth business and enjoy a competitive culture, then this may be the career for you! As a CSSR, you will be responsible for providing exceptional customer service to our current clients, while driving new business through cross-selling opportunities and increasing agency retention.
Daily activities include processing policy changes, managing alerts and answering client questions.
Additionally, you will have the ability to earn commissions through cross selling the existing client base.
You will also help manage social media accounts/campaigns and participate in marketing strategy decisions.
Our Culture The agency promotes a team environment and collaborative approach towards sales, service, and marketing.
The owner has an extensive business and sales background.
His career includes executive sales and management roles with Intel, startup ventures and institutional investment management.
We are a competitive bunch, but always help each other succeed.
Compensation We believe in paying exceptionally well for outstanding performance.
Pay will be a combination of salary and variable compensation from commissions and defined bonuses.
Compensation range will be greatly influenced by experience, aptitude, and motivation.
Career Growth Plan Our agency is growing rapidly.
We are now in our third year of operation.
The strategic plan is to increase the number of producers and customer service team members over the next five years.
With that growth, leaders will emerge to assume management / team lead roles.
Development / Training We invest in our team members to help them succeed and achieve their personal, professional, and financial goals.
You will receive hands-on training and participate in weekly role-playing exercises to strengthen capabilities.
The agent owner will personally be involved in your development.
Responsibilities Customer Servicing Handle inquiries Billing What-if-scenarios General questions Document Processing ID cards Evidence of Insurance (EOI) Declaration Pages Certificate of Insurance (COI) Policy Endorsements - All Lines (Auto, Home, Life, Commercial, Specialty) Add/Remove Vehicle Address Change Coverage Changes Payment Processing Life Policy Conversions Beneficiary Changes Handle Policy Alerts Renewal Processing and Preparation Work Upcoming Renewals Schedule Farmers Friendly Review for Agent Requoting High-Rate Increase Renewals General Office / Agency Answer Phone Handle Service Route Call to Agent for Sales Filter Sales / Spam Process Mail Greeting Walk-ins Sales Sales Opportunities Cross-Sell Existing Client Base Life, Mono-line, Specialty Referrals Work Recycled Leads Network Friends, Family Places You Do Business Commercial Calling Creating APEX (Farmers client system) Reports Marketing Publish Content Manage Google ReviewsParticipate in Social Media Marketing Strategies and Execution Job Types:
Full-time, Permanent Pay:
$37,440.
00 - $41,600.
00 per year
Benefits:
Paid time off Supplemental pay types:
Bonus pay Commission pay Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Libertyville, IL 60048:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Property & Casualty License (Preferred) Life Insurance License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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