Customer Service/Case Processor
CDL Consultant, Inc.
CDL Consultant, Inc.
Libertyville, IL Libertyville, IL Full-time Full-time $17 - $19 an hour $17 - $19 an hour 3 days ago 3 days ago 3 days ago Job Responsibilities Interact with customers by answering phone calls promptly, responding to emails within a timely manner Interact with attorneys and courts Log detailed notes into company software as they are completed Make daily inbound and outbound calls Provide customers with updates when needed Update and maintain electronic customer records including contact details, issues, and resolutions Update billing information Analyze progress and set goals to improve customer satisfaction Participate in regular staff meetings, trainings, and report on any customer issues Assist team members when needed Resolve complaints and customer problems in an efficient and friendly manner Job Skills & Qualifications Required:
Ability to work in office (this is not a remote position) High school diploma or equivalent Ability to comfortably sit for long periods of time Attention to detail Strong interpersonal skills Strong organizational skills Computer proficiency Problem-solving ability Ability to resolve conflict and de-escalate customer issues Ability to multi-task and meet deadlines Preferred Previous customer service experience Sales experience Job Type:
Full-time Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Commute:
Libertyville, IL 60048 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
CDL Consultant, Inc.
Libertyville, IL Libertyville, IL Full-time Full-time $17 - $19 an hour $17 - $19 an hour 3 days ago 3 days ago 3 days ago Job Responsibilities Interact with customers by answering phone calls promptly, responding to emails within a timely manner Interact with attorneys and courts Log detailed notes into company software as they are completed Make daily inbound and outbound calls Provide customers with updates when needed Update and maintain electronic customer records including contact details, issues, and resolutions Update billing information Analyze progress and set goals to improve customer satisfaction Participate in regular staff meetings, trainings, and report on any customer issues Assist team members when needed Resolve complaints and customer problems in an efficient and friendly manner Job Skills & Qualifications Required:
Ability to work in office (this is not a remote position) High school diploma or equivalent Ability to comfortably sit for long periods of time Attention to detail Strong interpersonal skills Strong organizational skills Computer proficiency Problem-solving ability Ability to resolve conflict and de-escalate customer issues Ability to multi-task and meet deadlines Preferred Previous customer service experience Sales experience Job Type:
Full-time Job Type:
Full-time Pay:
$17.
00 - $19.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Commute:
Libertyville, IL 60048 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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