Contact Center Technical Lead

Contact Center Technical Lead Education Required: Bachelor's degree in Computer Science, Engineering, or related discipline or equivalent experience Role Summary: This individual will performs the necessary analysis and design tasks related to the development of solution architectures in alignment to the enterprise technical architecture and business strategy. Specifically, this position will support the re-architecture and re-design of the customer facing application. The individual must remain continuously aware of business, technical, and infrastructure needs in alignment to standards and best practices. The position requires a high degree of collaboration and detailed communication across multiple teams. Role Responsibilities: Will be responsible for designing application solutions and architectures that will enable a simpler, secure, and efficient future state that ensure adherence to business requirements and strategies as well as adherence to technology standards, best practices, enterprise architecture, and trends. Provide technical consultation, research, etc. for application development projects as needed. Participate in the evaluation and selection of standard technologies and/or products. Specifically, contact center applications and Omni channels in the call center areas. Define architecture and application development principles, standards, and processes as opportunities arise. Skills: Seven to 10 years in IT; a minimum of 5 years as a solution or application architect including experience as a technical leader. Demonstrated architect experience includes a history of working on a variety of applications supporting a variety of business capabilities and functions with working knowledge of one or more multi-user multitasking operating system. Strong understanding of Omni-channel and multi-channel design patterns Experience with continuous automated testing and deployment techniques (CI/CD) Experience in a large financial services environment designing complex solutions is highly desirable. Experience in building and deploying REST based services. Must possess strong analytical and conceptual skills. Ability to consolidate business and technical requirements and model data. Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote, often spanning multiple environments in a business area Ability to effectively adapt to rapidly changing technology and apply it to business needs; Ability to apply innovative approaches to solving design and technical issues; Ability to design and build federated platforms facilitating SSO, Authentication, and authorization across multiple applications. Ability to demonstrate thought leadership. Ability to establish and maintain a high level of customer trust and confidence in the application team's knowledge of and concern for customer requirements Develop, maintain, communicate and govern integration patterns. Excellent interpersonal skills (both written and verbal) and strong leadership qualities Team player with client oriented focus. Ability to lead and facilitate effective meetings Ability to work unsupervised and the ability handle multiple priorities simultaneously Excellent organizational and time management skills MUST be proficient in the following: IVR (Voice XML, Jira XML, Genesys, SIP) experience huge plus Working knowledge of contact center technologies with an emphasis on Genesys 8+ solutions CTI (Computer Telephony Integration) Cloud experience huge plus DevOps experience huge plus Verbal and written communication skills, with an ability to express complex technical concepts in business terms Demonstrated solid experience in Information Technology application development, working with structured methodologies and development of large scale applications ASP.Net experience using C# within Visual Studio.Net Strong understanding of the .Net framework, XML,XSLT, HTML, CSS, web services and real-time applications knowledge with Oracle and MS SQL Server as data source Strong technical knowledge in Objected Oriented Development methodologies, design and implementation Experience with Agile a plus (pair programming, test driven development, XP, continuous Integration, etc.) Experience with BizTalk a plus Experience with vendor integration a plus Experience with n-tier environments preferred Strong knowledge of Microsoft Development tool sets Experience with ETL tool such as Informatica Experience with relational databases Experience 5+ years Experience with one or more development methodologies preferably agile methodology ID: 585780 Type: Contract Salary: Open

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