Technical Lead for Collections

Below is the key in finding the right candidate: This is a Tech Lead for Collections. They will be helping to identify a vendor solution for the contact center IVR system and they will be responsible to integrate the chosen vendor solution into the internal system and make sure the data is integrated. Designing a solution and understanding the internal environment and architect the solution for the vendor project to make sure there are synergies and the vendor solution is aligned with our enterprise architecture patterns. So, their background is all .NET, C#, API, MVC, Microservices and GENESYS. They will be using the existing technology stack to integrate the new vendor solution, so we need someone with a .Net background vs. Java or something else. This will be 80% leading the design solution and the technology and only about 20-25% development. They need to bring in a vendor with multiple channels. So that is what Omni-Channel and multi-channel design patterns is.............it is focusing on the customer and reaching the customer like chatting, 2-way SMS, mobile etc....basically no to just your telephone call center. The collections system is tied to the contact center applications, so the perfect person will have a little experience with Collections systems. This individual will perform the necessary analysis and design tasks related to the development of solution architectures in alignment to the enterprise technical architecture and our business strategy. Specifically, this position will support the re-architecture and re-design of our customer facing application. The individual must remain continuously aware of business, technical, and infrastructure needs in alignment to standards and best practices. The position requires a high degree of collaboration and detailed communication across multiple teams. Role responsibilities Will be responsible for designing application solutions and architectures that will enable a simpler, secure, and efficient future state that ensure adherence to business requirements and strategies as well as adherence to technology standards, best practices, enterprise architecture, and trends. Provide technical consultation, research, etc. for application development projects as needed. Participate in the evaluation and selection of standard technologies and/or products. Specifically, contact center applications and Omni channels in the call center areas. Define architecture and application development principles, standards, and processes as opportunities arise. Skills Seven to 10 years in IT; a minimum of 5 years as a solution or application architect including experience as a technical leader. Demonstrated architect experience includes a history of working on a variety of applications supporting a variety of business capabilities and functions with working knowledge of one or more multi-user multitasking operating system. Strong understanding of Omni-channel and multi-channel design patterns Experience with continuous automated testing and deployment techniques (CI/CD) Experience in a large financial services environment designing complex solutions is highly desirable. Experience in building and deploying REST based services. Must possess strong analytical and conceptual skills. Ability to consolidate business and technical requirements and model data. Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote, often spanning multiple environments in a business area; Ability to effectively adapt to rapidly changing technology and apply it to business needs; Ability to apply innovative approaches to solving design and technical issues; Ability to design and build federated platforms facilitating SSO, Authentication, and authorization across multiple applications. Ability to demonstrate thought leadership. Ability to establish and maintain a high level of customer trust and confidence in the application team's knowledge of and concern for customer requirements Develop, maintain, communicate and govern integration patterns. Excellent interpersonal skills (both written and verbal) and strong leadership qualities Team player with client-oriented focus. Ability to lead and facilitate effective meetings Ability to work unsupervised and the ability handle multiple priorities simultaneously Excellent organizational and time management skills MUST be proficient in the following: 1. IVR (Voice XML, Jira XML, Genesys, SIP) experience huge plus 2. Working knowledge of contact center technologies with an emphasis on Genesys 8+ solutions 3. CTI (Computer Telephony Integration) 4. Cloud experience huge plus 5. DevOps experience huge plus 6. Verbal and written communication skills, with an ability to express complex technical 7. concepts in business terms 8. Demonstrated solid experience in Information Technology application development, 9. working with structured methodologies and development of large scale applications 10. ASP.Net experience using C# within Visual Studio.Net 11. Strong understanding of the .Net framework, XML, XSLT, HTML, CSS, web services and 12. real-time applications knowledge with Oracle and MS SQL Server as data source 13. Strong technical knowledge in Objected Oriented Development methodologies, design 14. and implementation 15. Experience with Agile a plus (pair programming, test driven development, XP, continuous 16. Integration, etc.) 17. Experience with BizTalk a plus 18. Experience with vendor integration a plus 19. Experience with n-tier environments preferred 20. Strong knowledge of Microsoft Development tool sets 21. Experience with ETL tool such as Informatica 22. Experience with relational databases 5+ years' experience with one or more development methodologies preferably agile methodology Please send qualified resume to: kbarrymore@judge.com ID: 585773 Type: Contract Salary: Flexible

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